Shipping policy
NOTICE FOR CANADIAN CUSTOMERS
Canada Post is experiencing ongoing labor actions that began in May 2025, including periodic rotating strikes. As a result, shipments sent via Canada Post may see intermittent delays, and tracking updates can take longer than usual. You can continue to monitor your parcel’s status as normal. For urgent issues or significantly delayed orders, please contact our support team. For official service updates, please refer to Canada Post’s website.
NOTICE FOR U.S. CUSTOMERS
Due to recent shifts in the import/export landscape in the USA, your order may experience delays during Customs Clearance. Regrettably, this is beyond the control of both us and our shipping partners. For updates on your order, please contact our customer service team at customersupport@warrenjames.org. We appreciate your understanding and patience as we adapt to these ongoing changes.
TERMS OF SALE
By placing an order with Warren James, Inc (“Warren James”) , you are (i) offering to purchase a product, (ii) representing that you are of legal age to form a binding contract, and (iii) representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute Warren James’s acceptance of an order. We retain the right to refuse any request made by you.
Prior to Warren James’s acceptance of an order, verification of information may be required. Warren James reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Warren James, for any reason whatsoever. Warren James reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, Warren James shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has already been charged for the purchase and the order is canceled, Warren James shall credit your account in the amount of the incorrect price.
The risk of loss and title for product(s) purchased by you pass to you upon our delivery of the product(s) to the carrier.
ORDER FULFILLMENT
Our stores may offer preorder, made-to-order, and in-stock merchandise. Because production and fulfillment schedules vary by product and release, there is not one standard fulfillment timeframe that applies to every order.
The estimated shipping or delivery timeframe applicable to a product will be provided on the product page before purchase. For preorder or made-to-order merchandise, this timeframe may include production, fulfillment, and estimated transit time. Please review the estimated timeframe provided for each product before completing your purchase. Order-specific shipping information may also be displayed in your cart, during checkout, in your order confirmation, and on your order status page.
PREORDERS AND MADE-TO-ORDER PRODUCTS
Many products offered through our stores are produced specifically for a release or preorder. Each preorder or made-to-order product will include its applicable estimated fulfillment or delivery timeframe on the product page. Production schedules vary by product. While we make every effort to meet the estimates provided at the time of purchase, manufacturing, fulfillment, carrier, customs, or other unforeseen delays may occasionally affect delivery. If a significant delay affects an order, updated information will be provided when available.
IN-STOCK PRODUCTS
Some merchandise may be available from existing inventory. Processing and delivery estimates for in-stock products may differ from preorder merchandise and will be provided on the applicable product page, during checkout, or through order communications where applicable.
FULFILLMENT LOCATIONS
We work with a network of domestic and international fulfillment partners. Depending on the product, inventory availability, and production program, orders may be dispatched from fulfillment centers located in the United States or East Asia. Different products within the same store, or even the same order, may be fulfilled from different locations. The location from which an item is shipped does not necessarily indicate where the product was manufactured.
SHIPPING METHODS AND COSTS
Available shipping services and applicable charges are displayed during checkout before payment is completed. Shipping rates may vary based on destination, products ordered, package size or weight, fulfillment location, and available carrier services. Any promotional or free-shipping offer is subject to the terms displayed on the applicable store and may be limited by destination, order value, or product eligibility.
DELIVERY ESTIMATES
Production, fulfillment, and delivery dates provided on our stores are estimates unless expressly stated otherwise. Once an order has entered the carrier network, delivery may be affected by carrier operations, customs processing, weather, holidays, or other circumstances outside of our control. For preorder or made-to-order merchandise, customers should rely on the estimated timeframe provided for the specific product purchased rather than the delivery timeframe of another product or previous order.
MULTIPLE SHIPMENTS
Orders containing multiple products may be fulfilled separately. If items in an order have different production schedules or fulfillment locations, they may arrive in more than one shipment. Where available, tracking information will be provided separately for each shipment.
INTERNATIONAL ORDERS
International orders may require additional transit time due to customs processing, carrier routing, or other requirements of the destination country. Available shipping methods and any charges collected as part of the order will be displayed during checkout before payment is completed.
ORDER TRACKING
When tracking is available, tracking information will be provided after an order has shipped. Customers may also review available fulfillment and delivery information through their order status page.
QUESTIONS ABOUT AN ORDER
For questions regarding an order, shipping estimate, or delivery status, please contact the customer support team using the contact information provided on the store's Contact page. Please include your order number when contacting customer support.
Revision v1.2.16